When an AI operator can place a thousand calls or send a thousand messages in an hour, the cost of getting consent wrong grows just as fast. We believe trust is the product, so Neyvo enforces messaging hygiene in the platform rather than leaving it to a checklist.
SMS
Replies such as STOP, UNSUBSCRIBE, or CANCEL are honored automatically. Opted-out numbers are blocked from future messages until the person opts back in. Operators also respect reply-hours windows and per-thread rate limits, so nobody gets flooded with texts.
Voice
If someone tells an operator they do not want to be called again, that request is recorded as an outcome and the number is suppressed from future campaigns. Campaigns also enforce scheduling windows and concurrency limits.
For both customer email channels and the notifications Neyvo sends itself, we keep a permanent suppression list:
- Hard bounces and spam complaints are suppressed automatically and never emailed again.
- Every non-essential email includes a one-click unsubscribe.
- Workspace owners choose which notification categories each team member receives.
- Every send is checked against suppressions and preferences, and the result is logged.
Read the policy
The full rules are in our Acceptable Use & Messaging Policy at neyvo.ai/acceptable-use. If you ever receive an unwanted message sent through Neyvo, email hi@neyvo.ai and we will investigate.