Security & complianceBuilt for regulated industries.
Built for regulated industries.
From day one.
SOC 2 Type II. HIPAA + BAA on Growth+. Row-level security. Webhook signature verification. Audit logs on every action.
Compliance
- SOC 2 Type IIAnnual audit. Starter+.
- HIPAA + BAAIncluded on Growth+. Add-on for Starter.
- GDPR & CCPADPA available on request.
Data security
- Encryption in transitTLS 1.3 on every connection.
- Encryption at restAES-256 on all storage.
- Row-level securityMulti-tenant isolation.
- PII redactionPhone, email, IDs redacted in logs.
Audit & observability
- Audit logsEvery admin action, tool call, config change.
- Session inspectionFull transcript + audio playback.
- SIEM exportStream to your SIEM (Enterprise).
- Real-time metricsResponse time p50/p95/p99.
Webhook & API
- Twilio signature verificationEvery webhook signed and verified.
- HMAC-SHA256Automation hooks signed.
- Idempotency keysMutating operations replay-safe.
- OAuth + API key + BearerThree auth modes.
Infrastructure
- Global edgeFly.io voice worker. Vercel web. <50ms API.
- Postgres primary + replicasAutomatic backups, PITR.
- Circuit breakersPer-service automatic fallback.
- 99.9% uptime SLAEnterprise contracts include RCA.
Access control
- MFA / 2FAEnforceable at org level.
- SSO (SAML/OIDC)Enterprise. SCIM provisioning.
- Role-based accessAdmin, staff, viewer.
- Secrets managementSupabase secret refs.
Sub-processorsFull transparency.
Full transparency.
Every vendor, every role.
| Vendor | Role | Region |
|---|---|---|
| Twilio | Telephony (SIP, SMS, numbers) | US |
| Deepgram | Speech-to-text | US |
| ElevenLabs | Text-to-speech (premium) | US |
| OpenAI | Large language model | US |
| AWS | TTS (Polly), storage | US (configurable) |
| Google Cloud | Translation, NLP, BigQuery | US (configurable) |
| Supabase | Database + auth | US / EU |
| Vercel | Web app hosting | Global edge |
| Fly.io | Voice worker hosting | Global edge |
Enterprise customers can request custom allowlist and data residency guarantees.
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