Pay for outcomes, not seats.
One credit wallet covers every channel. No setup fees, no per-seat licenses, and no long-term contracts. Start with $10 of free credit.
Usage rates
Voice minutes (inbound & outbound)
$0.17 per minute
Billed by the second. Includes speech recognition, AI reasoning, and natural voice.
Outbound SMS
$0.02 per message
Inbound SMS replies are free.
Local phone number
$2.00 per month
US and Canada local numbers.
Toll-free phone number
$4.00 per month
Toll-free numbers for support and campaigns.
Free trial
Every new workspace gets $10 in credit automatically. That covers about 58 minutes of AI calls, so you can build an operator, connect a number, and take real calls before you pay anything.
Wallet top-ups
Top up from $10. Larger top-ups earn bonus credits. Turn on auto-reload so your operators never pause.
| Top-up amount | Bonus |
|---|---|
| $10 – $99 | No bonus |
| $100 – $499 | +5% credits |
| $500 – $1,999 | +10% credits |
| $2,000 – $9,999 | +15% credits |
| $10,000+ | +20% credits |
Concurrent line bundles
Run more simultaneous calls for campaigns or busy inbound hours. Bundles are billed monthly and can be changed at any time.
| Bundle | Concurrent lines | Monthly | Per line | Savings |
|---|---|---|---|---|
| Included | 1 | $0 | — | Free with every account |
| Starter | 5 | $23.75 | $4.75 | 5% off |
| Growth | 10 | $45.00 | $4.50 | 10% off |
| Scale | 20 | $85.00 | $4.25 | 15% off |
| Pro | 30 | $120.00 | $4.00 | 20% off |
Add-ons
Extended storage retention
$199 / month
Keep call recordings and transcripts beyond the default 30-day recording window.
Enterprise
Custom
Volume rates, dedicated support, custom integrations, security review, and BAA for healthcare.
Included with every account
- AI operators for voice, SMS, email, and web chat
- Shared memory of each contact across every channel
- Call recordings, transcripts, and outcome tracking
- Campaign scheduling and analytics dashboard
- Calendar and CRM integrations
- Email support at hi@neyvo.ai
Frequently asked questions
Is there a monthly subscription?
No. Neyvo is pay-as-you-go. You top up a credit wallet and usage is deducted as you go. The only recurring charges are phone numbers and any optional add-ons you choose.
What does the free trial include?
Every new account receives $10 in trial credit, enough for roughly 58 minutes of AI calls. No credit card is required to start.
What is a concurrent line?
A concurrent line is one call happening at the same moment. Every account includes one line. Bundles let your operators run more calls in parallel, for example during an outbound campaign or busy inbound hours.
Are email and web chat billed?
Email and web chat conversations handled by your AI operator are included with your account during the current launch period. Fair-use limits apply.
Can I get a refund?
Unused prepaid credits can be refunded within 30 days of purchase. Used credits and trial credit are non-refundable.
Prices are in USD and exclude applicable taxes. See our Terms of Service for billing details.