Terms of Service

1. The service

Neyvo provides an omnichannel AI operator platform. You can configure AI operators that answer and place phone calls, send and reply to SMS, respond to email, and handle web chat; connect calendars, CRMs, and other tools; run outbound campaigns; and review transcripts, outcomes, and analytics. Features differ by plan and may change as we improve the service.

2. Accounts

• You must be at least 18 and able to enter a binding contract on behalf of your business.
• You are responsible for the accuracy of your account information, for keeping credentials secure, and for all activity under your account, including activity by users you invite.
• Tell us right away at hi@neyvo.ai if you suspect unauthorized access.

3. Your responsibilities

Because your AI operators contact people on your behalf, you are responsible for using Neyvo lawfully. In particular, you agree to:

• follow our Acceptable Use & Messaging Policy;
• obtain any consent required before calling, texting, or emailing a person, including prior express written consent where the Telephone Consumer Protection Act (TCPA) or similar laws require it;
• comply with laws on call recording and notice, telemarketing, do-not-call lists, anti-spam (such as CAN-SPAM and CASL), data protection, and AI disclosure in each place where you operate;
• honor opt-out requests promptly across every channel; and
• make sure you have the right to upload and use any contact lists, content, and data you provide.

4. Fees, credits, and billing

• Neyvo uses a prepaid credit wallet. Usage, such as call minutes, outbound SMS, and phone number rental, is deducted from your wallet at the rates on our Pricing page or in your order form.
• New accounts may receive a one-time trial credit. Trial credit has no cash value and may expire.
• You can top up manually or turn on auto-reload. Recurring add-ons (for example, concurrent line bundles or extended storage) are billed monthly in advance through Stripe until cancelled.
• If your wallet balance runs out, new calls and messages may be paused until you top up.
• Fees exclude taxes, which you are responsible for. Except where the law requires otherwise, payments and used credits are non-refundable. Unused prepaid credits can be refunded within 30 days of purchase on request.
• We may change rates with at least 30 days' notice. Changes take effect from your next top-up or billing cycle.

5. Customer data

You keep all rights to the content and data you or your contacts submit through Neyvo (“Customer Data”). You grant us a limited license to host, process, and transmit Customer Data only as needed to provide, secure, and support the service. We handle Customer Data as described in our Privacy Policy and do not use it to train general-purpose AI models. You can export your data from the dashboard at any time while your account is active.

6. AI-generated output

AI operators generate responses automatically and can make mistakes. You are responsible for configuring operators properly, reviewing their behavior, and setting up human handoff for situations that need it. Neyvo is not designed for emergency services, and you must not configure an operator as a replacement for emergency (911) communications.

7. Our intellectual property

Neyvo and its licensors own the platform, software, voices, models, documentation, and brand. We grant you a non-exclusive, non-transferable right to use the service during your subscription, subject to these Terms. You may not reverse engineer, resell, or use the service to build a competing product. If you send us feedback, we may use it without obligation.

8. Availability and support

We aim for high availability and monitor the platform around the clock, but the service is provided “as is” and may sometimes be interrupted for maintenance or because of carriers, networks, or third-party providers outside our control. Support is available by email at hi@neyvo.ai. Enterprise service levels can be agreed in an order form.

9. Suspension and termination

• You can close your account at any time from the dashboard or by emailing us.
• We may suspend or terminate access if you breach these Terms or the Acceptable Use Policy, fail to pay, or if your use creates legal, security, or carrier-compliance risk. Where practical, we will give notice first.
• After termination, we delete Customer Data as described in the Privacy Policy. Sections that by their nature should survive termination will survive.

10. Disclaimers

To the maximum extent permitted by law, Neyvo disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee any specific business outcome, such as booking, collection, or conversion rates.

11. Limitation of liability

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits or revenue. Each party's total liability under these Terms is limited to the amounts you paid Neyvo in the 12 months before the claim. These limits do not apply to your payment obligations, your indemnity obligations, or liability that cannot be limited by law.

12. Indemnification

You will defend and indemnify Neyvo against third-party claims arising from your Customer Data, your contact lists, or your use of the service in violation of law or these Terms, including claims under telemarketing, anti-spam, or consent laws.

13. Governing law

These Terms are governed by the laws of the State of Delaware, USA, excluding its conflict-of-laws rules. The state and federal courts located in Delaware have exclusive jurisdiction over any dispute, unless the parties agree otherwise in writing.

14. Changes

We may update these Terms. We will post the new version here and, for material changes, notify account owners by email at least 30 days before the change takes effect. If you keep using Neyvo after the effective date, you accept the updated Terms.

15. Contact

Neyvo AI Inc.
Email: hi@neyvo.ai