A patient calls a clinic after hours to move an appointment. The next morning they text to confirm. That afternoon they email a question about insurance. To the patient, this is one conversation. To most businesses, it is three disconnected tickets in three different tools, and often none of them gets answered quickly.
We started Neyvo with voice because it is the hardest channel to automate well. Over time, our customers kept asking the same question: can the operator that answers our phones also handle our texts and email? We have now built that.
One memory per contact
Every Neyvo workspace keeps a single timeline for each contact. When someone calls, the operator already knows about the text they sent yesterday and the appointment they booked last month. When they reply by email, the operator picks up where the call left off.
What each channel does
Each channel uses the same operator knowledge and tools, adapted to the medium:
- Voice: natural, low-latency conversations with booking, payments, and warm transfer.
- SMS: two-way threads on your own numbers, with reply-hours windows and automatic opt-out handling.
- Email: replies to inbound messages from a verified business address, with optional human approval of drafts.
- Web chat: a one-line website widget where visitors can type or talk.
Measured by outcomes
Whatever the channel, every conversation ends with an outcome: booked, paid, resolved, escalated, or opted out. That lets a business see what its operator actually achieved, not just how many minutes or messages it used.
You can try it today with $10 of free credit. No card is required.