HIPAA-ready.
Patient-ready.
Medical practices handle hundreds of routine calls daily — scheduling, refills, lab results, pre-op instructions. Neyvo's HIPAA-compliant agents handle them at 3am and escalate the ones that need a clinician.
Front-desk staff overwhelmed. Hold times frustrate patients. After-hours calls go to voicemail. Most calls are routine — but every one ties up someone who should be handling clinical work.
Every call.
Every outcome.
Appointment scheduling
New-patient intake, rebook, specialist referral. Insurance verification. Calendar synced to PMS.
Prescription refill routing
Identity verification. Medication + dose captured. Routed to prescriber queue.
Insurance pre-authorization
Collect patient info, insurance details, procedure codes. Structured handoff to billing.
Pre-procedure instructions
"No food after midnight, stop metformin 24 hours before." Read, confirm understanding.
Post-discharge follow-up
"How are you feeling? Any swelling? Meds as prescribed?" Flag issues for nurse team.
After-hours triage
Non-urgent → schedule morning. Urgent → page on-call. Emergency → 911 guidance.
Plugs into the tools you already use.
We added Neyvo on a Tuesday. By Friday our front desk was doing clinical prep instead of phones. No-shows dropped, insurance verifications caught up, not one HIPAA concern.
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