Financial aid, admissions,
student services — answered.
University call volume spikes at enrollment. Staff get stretched. Neyvo handles FERPA-compliant identity verification, program queries, document reminders, and outreach to at-risk students.
Financial aid lines back up for weeks in August. Admissions staff answer the same 20 questions. SNAP and CSS outreach never happen because nobody has the hours. At-risk students slip through.
Every call.
Every outcome.
Financial aid eligibility
FAFSA status, SAP appeals, award verification, disbursement timelines. FERPA identity check.
Admissions inquiries
Program availability, transfer credits, deadlines, required documents — from your handbook.
Registrar queries
Enrollment status, transcripts, degree audit. Routed to advisor when judgment needed.
Document submission reminders
Outbound calls for FAFSA verification, immunization records, enrollment confirmations.
At-risk student outreach
Proactive calls to students with early-warning signs. Route concerns to advisors.
SNAP / CSS outreach
Reach students eligible for public benefits. Schedule the advisor meeting.
Plugs into the tools you already use.
We piloted Neyvo in CSS outreach. Students who'd been unreachable for months picked up. Enrollment holds cleared in days instead of weeks — not one FERPA issue.
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